FAQ

Frequently Asked Questions (FAQ)

How long does delivery take?

Your order is processed within 1–2 business days. Delivery typically takes 5–10 business days, depending on the destination.

How can I track my order?

As soon as your order has been shipped, you will receive an email with a tracking number. You can use it to check the status of your delivery online at any time.

How much are the shipping costs?

We offer free shipping on all orders.

Can I change or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible. We will gladly check whether a change or cancellation is still possible.

How can I request a return?

Please contact our customer service by email. We will send you all the necessary information for the return.

When will I receive my refund?

After receiving and inspecting the returned item, the refund is usually processed within 5–10 business days via the original payment method.

Which payment methods do you accept?

We accept common credit and debit cards as well as other secure payment methods displayed during the checkout process.

How can I contact customer service?

You can reach us at any time by email:

jazuhef561@gmail.com

We generally answer inquiries within 24 hours on business days.

Are my payment details safe?

Yes. All payments are processed via secure and encrypted payment systems to protect your personal data.

Which shoe size should I choose?

We recommend ordering your usual shoe size. If you are between two sizes or have a wider foot shape, we recommend choosing the larger size.