Shipping policy

Aqui está a versão atualizada com a adição do Canadá:

Shipping Policy

Shipping

We process all orders within 1–2 business days after receiving payment.

After shipment, you will receive a shipping confirmation email with a tracking number so you can track your order at any time.

Delivery Times

Canada: 5–8 business days

Germany: 5–8 business days

Austria: 5–8 business days

Switzerland: 6–10 business days

Rest of EU countries: 6–10 business days

International: 7–15 business days

Please note that delivery times may vary slightly during holidays or due to unpredictable logistical delays.

Shipping Costs

Free shipping on all orders within Canada and Germany.

Shipping costs for international orders will be automatically calculated and displayed during checkout.

Order Tracking

As soon as your order has been shipped, you will receive an email with your tracking number. Tracking details will become active within 24–48 hours after dispatch.

Undeliverable Shipments

Please ensure that your shipping address is complete and correct. Rhone assumes no responsibility for delays or additional costs caused by incorrect address information.

Damaged or Lost Shipments

If your order is damaged or lost during transit, please contact our customer service at jazuhef561@gmail.com. We will review the case as quickly as possible and find a suitable solution together.

Thank you for your trust in Rhone.